Collaboration
Unlock the potential in your teams by providing staff and support workers with the tools to collaborate and communicate effectively. Building confidence in roles by reducing errors and improving retention. Enhance existing skills and foster confidence to improve performance company-wide.
Set your care business up for success
Help your team do their best work.
Work in harmony as one team
High quality care requires teamwork, and Lookout's streamlined collaboration tools makes this easy. Work seamlessly across specialised care teams, HR, finance, through to frontline care staff so your clients are sure to receive a better outcome.
Grow your care business
Lookout is intuitive software created to handle the complexities of running a care business, allowing your team to make the best use of their time. Lookout’s powerful suite of tools were designed to help your team work better and more efficiently together. You can use Lookout to build upon what you already have to help unlock your business’ full potential.
Hit performance KPIs
Lookout can provide the data you need from a micro to macro level to help your care business drive forward. Our solutions team can work with you to uncover the most meaningful insights for your business, or you can leverage existing templates to make considered decisions fast.
Super charge your team's collaboration
Stay organised and connected.
Assign tasks and collaborate with tickets
Simplify workflows and transparently collaborate on daily tasks in one centralised place with tickets. You can use tickets to streamline and template business workflows like onboarding new clients or support workers, handling client requests or issues, or managing handover of tasks within a team.
Connect with client notebooks
Connect the dots between formal and informal carers with shared client notebooks. A note can be made visible to support workers and families to keep everyone up-to-date. Everything is logged digitally so it’s easy for teams and families to collaborate, communicate and gain oversight of what’s happening with a support recipient.
Targeted communications
Subscribe your new customers to customer development programmes and cohorts. You can curate targeted, sequential marketing pipelines that help engage customers with new opportunities in your business.
Unlock the full potential of your staff
Envelop your staff with the tools they need.
Coordinate staff with teams
Lookout is set up to support specialised teams within your business whether that be customer service, telehealth, or clinical care teams oriented around your customer. You can configure and assign roles to your staff to highlight who is responsible for which part of a customer's journey and make it easy for staff to identify who or what they are responsible for.
Amazing profiles, amazing results
Rich support worker profiles ensure that skills and verifications are both up-to-date and compatible with your clients needs. The system will record and present data regarding the reliability and quality of your support workers as they engage with Lookout. Clients and staffers can endorse their performance with recommendations. This allows for quick identification of your most consistent, high-performing support workers.
Supporting finance and accounting
Lookout includes a suite of financial tools that are designed to work with your accounting processes and support managing finances for a care delivery business. Finance features include:
• Invoice management and finance reporting
• Funds management (Home Care Packages, NDIS, CHSP, etc.)
• Automated customer statements
• Bulk custom invoices
• Purchase order management
• Integrates with Ezidebit and Xero
Equip your workforce with the best tool for the job
Caregivers and families thrive with the app.
Access to personalised care plans
It’s never been easier to ensure your support workers are able to deliver tailored and proactive care to your customers. With care plans you can define a customer’s goals, needs and expectations, identify risks, or assign daily routines. The plan is shared via the app so everyone can be certain they’re delivering high quality personalised care.
Care rosters with handy reminders
Both customers and support workers can log in to the app to access their daily care schedule. They can opt-in to receive handy reminders about upcoming visits, or to remind care workers to check-out and leave a note when they’ve finished.
Keep everyone on the same page with digital notebooks
The customer’s notebook is accessible via the app and is a place for staffers, care workers and families to share key information and updates about a customer in one unified place.
Keep track of budgets and finances
Customers can see their account balance and download monthly statements for the services they’ve received. Contractor support workers can keep track of their earnings for the financial year and see up-to-date invoices for their services.
Super charge your team's collaboration
Stay organised and connected.
Assign tasks and collaborate with tickets
Simplify workflows and transparently collaborate on daily tasks in one centralised place with tickets. You can use tickets to streamline and template business workflows like onboarding new clients or support workers, handling client requests or issues, or managing handover of tasks within a team.
Connect with client notebooks
Connect the dots between formal and informal carers with shared client notebooks. A note can be made visible to support workers and families to keep everyone up-to-date. Everything is logged digitally so it’s easy for teams and families to collaborate, communicate and gain oversight of what’s happening with a support recipient.
Targeted communications
Subscribe your new customers to customer development programmes and cohorts. You can curate targeted, sequential marketing pipelines that help engage customers with new opportunities in your business.
Unlock the full potential of your staff
Envelop your staff with the tools they need.
Coordinate staff with teams
Lookout is set up to support specialised teams within your business whether that be customer service, telehealth, or clinical care teams oriented around your customer. You can configure and assign roles to your staff to highlight who is responsible for which part of a customer's journey and make it easy for staff to identify who or what they are responsible for.
Amazing profiles, amazing results
Rich support worker profiles ensure that skills and verifications are both up-to-date and compatible with your clients needs. The system will record and present data regarding the reliability and quality of your support workers as they engage with Lookout. Clients and staffers can endorse their performance with recommendations. This allows for quick identification of your most consistent, high-performing support workers.
Supporting finance and accounting
Lookout includes a suite of financial tools that are designed to work with your accounting processes and support managing finances for a care delivery business. Finance features include:
• Invoice management and finance reporting
• Funds management (Home Care Packages, NDIS, CHSP, etc.)
• Automated customer statements
• Bulk custom invoices
• Purchase order management
• Integrates with Ezidebit and Xero
Equip your workforce with the best tool for the job
Caregivers and families thrive with the app.
Access to personalised care plans
It’s never been easier to ensure your support workers are able to deliver tailored and proactive care to your customers. With care plans you can define a customer’s goals, needs and expectations, identify risks, or assign daily routines. The plan is shared via the app so everyone can be certain they’re delivering high quality personalised care.
Care rosters with handy reminders
Both customers and support workers can log in to the app to access their daily care schedule. They can opt-in to receive handy reminders about upcoming visits, or to remind care workers to check-out and leave a note when they’ve finished.
Keep everyone on the same page with digital notebooks
The customer’s notebook is accessible via the app and is a place for staffers, care workers and families to share key information and updates about a customer in one unified place.
Keep track of budgets and finances
Customers can see their account balance and download monthly statements for the services they’ve received. Contractor support workers can keep track of their earnings for the financial year and see up-to-date invoices for their services.
Discover how Lookout can
transform your care business.
Discover how Lookout can transform your care business.
No payment details required.
See how Lookout can super-
charge your team's collaboration.
See how Lookout can super-charge your team's collaboration.
