Meet the team
Hey there, we're The Lookout Way and we're pleased to meet you! We're a bunch of friendly people with a goal to transform every home care service provider into a world-class operator. We're also parents, carers, siblings, children, friends, students, athletes, dancers, and hobbyists with a life away from work too.
Hey there, nice to meet you! 👋
Meet the team behind Lookout
Alex Cruice
Site Security Engineer
Alex Vanderzon
Product Designer
Alexander Bell
Healthcare Talent Specialist
Allen Hsu
Engineering Manager
Andie Sopena
Junior Designer
Bernie Downey
Customer Success Specialist
Bethany Marriott
Software Engineer
Brett Barry
Product Manager
Celeste Harrison
Senior Sales Executive
Cheryl-Lyn Samuels
Engineering Team Manager
Colin Fong
Video Editor/Animator
Dan Henderson
Engineering Manager
Dani Burns
Healthcare Talent Specialist
Drew Starkey-Brown
Healthcare Talent Specialist
Elenoa Tupua
Lead Nurture Expert
Emma Taylor
Design Director
Gayle Reyna
Customer Support Specialist
Ian Dias
Data Scientist
Jacqueline Campbell
Frontend Designer
John Santos
Technical Automation & Data Migration Specialist
Kate Parkin
Head of Customer Solutions & Success
Keiran O'Leary
Engineering Manager
Kim Nicholls
Campaigns Manager
Lang Sharpe
Lead Site Security & Reliability Engineer
Letitia Lemmer
Customer Onboarding Specialist
Mathew Button
Software Engineer
Matthew
Software Engineer
Matthew Cowley
Head of Marketing
Michelle Miller
Marketing Digital & UX Designer
Mitchell Hughes
Growth Specialist
Nathan Betteridge
Chief Operations Officer
Rachel Tribout
Graphic Designer & Illustrator
Reese Starkey-Brown
Healthcare Talent Specialist
Ricardo Bernardeli
Engineering Manager
Rowan Hogan
Software Engineer
Sana Nazreen
Frontend Developer
Sarah Larsen
Enterprise Account Executive
Sian Frost
Growth Specialist
Simon Lockyer
Chief Executive Officer
Tate Johnson
Chief Technology Officer
Vicky Tse
Customer Onboarding Specialist
Our core values
We're all in this together.
Human 
We are accomodating, understanding, open and vulnerable. We choose to view each person as an individual and try to build upon relationships. We cater our software to our users and are empathetic when issues arise. We’re not perfect by any stretch but we’re willing to learn and continue to improve. After all, we’re only human.
Flexible
Things can change quickly and we know our success relies upon how fast we can adapt which sometimes means doing things we didn’t know we could before. We respond to new infortmation and act upon it. We are willing to change direction and reform our approach to take advantage of new opportunities.
Sustainable
We are about conducting ourselves and our work calmly. There's no need to rush -- this can break things and cause accidents to happen. We actively combat stressors to reduce pressure and rarely work overtime (it happens, but it's not the norm!). We value our team member's time, mental health, and work life balance.
Empowerment
Our team is diverse and we come from different backgrounds, but we trust each other and realise we're doing our best. When we join our minds together we're able to create something better than the sum of our parts. We own our mistakes and aim to make things better going forward. We pause and take the time to support each other so we can grow.
Our core values
We're all in this together.
Human
We are accomodating, understanding, open and vulnerable. We choose to view each person as an individual and try to build upon relationships. We cater our software to our users and are empathetic when issues arise. We’re not perfect by any stretch but we’re willing to learn and continue to improve. After all, we’re only human.
Flexible
Things can change quickly and we know our success relies upon how fast we can adapt which sometimes means doing things we didn’t know we could before. We respond to new infortmation and act upon it. We are willing to change direction and reform our approach to take advantage of new opportunities.
Sustainable
We are about conducting ourselves and our work calmly. There's no need to rush -- this can break things and cause accidents to happen. We actively combat stressors to reduce pressure and rarely work overtime (it happens, but it's not the norm!). We value our team member's time, mental health, and work life balance.
Empowerment
Our team is diverse and we come from different backgrounds, but we trust each other and realise we're doing our best. When we join our minds together we're able to create something better than the sum of our parts. We own our mistakes and aim to make things better going forward. We pause and take the time to support each other so we can grow.
We've got some great perks!
Competitive employee benefits so you can live your life.
Wellbeing allowance
You'll get a yearly $500 well-being allowance to spend on anything that betters your life away from work. Some of the things we've used our allowances on are running shoes, remedial massages, gym memberships, fitness tracking devices, books, and dance classes.
Extra day of paid annual leave
You'll also get an extra day of paid annual leave for each year you're with us beginning from the completion of your second year. You can accumulate up to 5 extra paid days.
Top-up paid parental leave
You'll get a top up to your regularly salary when you claim the Commonwealth Paid Parental Leave Scheme. For primary caregivers it's 4 weeks (+ 2 weeks for each year you're with us) and for non-primary caregivers it's 2 weeks.
Employee assistance programme
You'll get access to our employee assistance programme where you can get private and professional counselling. It can be a short-term, solution focused approach to help you enhance your well-being.