Daily view, worker view or client view
Choose from a variety of scheduling views to suit your needs. See all visits for the day in the daily snapshot, understand your workforce utilisation with a glance in the helper schedule view or access each client’s care roster in their client record. Further customise your view by time period, filters and more!
Quick fill functionality for vacant and cancelled visits
Lookout’s quick-fill functionality helps you quickly fill vacant visits with the next best option. Simply click on vacant visits to see a list of available care workers ranked on whether they are already part of the member's care team, distance to visit, current utilisation and criteria. Required breaks are automatically inserted for awards compliance.
Rostering with inbuilt compatibility matching
Lookout's matching preferences algorithm surfaces the most suitable worker for any visit and service based on geography, travel, qualifications, certification and a range of soft preferences as well as care history. Even nuanced preferences like compatibility with pets or communication style, help deliver compatible matches that last!
Win client trust with long-term, consistent schedules
Minimise exceptions to improve client satisfaction. Smart matching functionality makes it easy to find compatible client-to-worker matches from day one, and then simply schedule recurring visits with used and trusted care workers for long-term, consistent care.
Informed decisions. Optimised schedules.
Easily see the critical information you need at a glance to make smart decisions and feel confident that your schedules are optimised for worker utilisation, compliance, compatibility and travel time. Hover for additional information or click through for in-depth detail. Smart rates ensures visits are charged accurately when scheduling.
Understand compatibility with client and helper feedback
Following visits, clients and workers are able to submit feedback making it easy to identify compatibility or incompatibility. Save compatible workers to a client's profile, or mark incompatible matches to automatically avoid scheduling them together.
