The only digital care management platform built by care, for care.

Lookout is a transformative technology, backed by industry experience, boosting your team’s efficiency and enhancing the skills of your frontline staff.


HELPING AUSTRALIAN CARE BUSINESSES SCALE FURTHER AND FASTER


Set your care business up for success

Help your team do their best work.

Planning & rostering

Our planning and rostering tools make it simple for your rostering teams to deliver high quality matches for clients while efficiently utilising support workers. Do more in the one place with industry leading, high quality clinician referrals and remote management functionality at your teams fingertips.

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Remote care monitoring

Put customer outcomes at the center of everything your organisation does. Lookout offers unparalleled transparency of both the micro and macro insights you need to best attract, service, and retain your customers. Run telehealth and community care from a single platform.

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Collaboration

Allow staff to access the right information at the right time to solve inefficiencies and promote collaboration. Enhance existing skills and foster confidence in roles to improve performance company-wide. Attract and retain talent by allowing them to operate at the top of their capabilities.

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Reporting & quality

Support your management, finance, operations and compliance teams with rich tools that provide meaningful client snapshots to promote better decision making. Reduce the stress of audits with constant, high quality feedback that clearly demonstrates the quality and efficacy of your organisations services.

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Business support

Implementing new systems can be intimidating and difficult. Audits and regulations mean change can’t be taken lightly. Lookout's dedicated solutions team and administration tools support care businesses from setup through to ongoing day-to-day usage.

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A truly customer-focused digital care management system

Clever technology that's
delightfully human.

Clever technology that's delightfully human.

Run your business with confidence

Lookout can help you confidently run both home and telehealth care services from a single platform with a unified view of the care needs and history of every customer.

Detect changes in real-time

Remote care monitoring provides unparalleled oversight, detecting and alerting your team about changes in your customers’ health and wellbeing in real-time.

Our algorithm can identify risks

The Lookout machine learning algorithm identifies risks from check-out notes. Concerns are flagged with the care manager so they can intervene immediately.

Gain comprehensive remote oversight

Customer surveys, integrated devices, digital notebooks and communication channels allow you to remotely keep track of care outcomes in the home.


1 million+

Hours of care powered by Lookout

15,000+

Visits monitored every month

NPS 60+

User satisfaction score

Attract and retain the best talent

Collaboration made easy!

Unlock the potential of your team by providing them with the tools to collaborate and communicate effectively – building confidence in their roles, reducing errors, and improving retention of great staff.

With Lookout, care staff can operate at the top of their licence by getting the right information to the right people instantly. This gives them the right information to understand their care recipients to deliver a higher quality of care and service.

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Caregivers love the app!

Equip families and carers with the best tool for the job.

  • "Being able to look on the app on my mobile phone to tell me who will be attending and when is excellent."

    Delighted review

  • "The app is amazingly helpful and the information provided on it is terrific especially in getting to know the client and who to contact."

    Delighted review

  • "I love the app where I have the ability to know what’s happening with my budget and the weekly calendar schedule."

    Delighted review

  • "I love this app. It has all the information I need about a client at hand. I can see invoices which is great for book keeping."

    Delighted review

  • "I love the app where I have the ability to know what’s happening with my budget and the weekly calendar schedule."

    Delighted review

  • "I love the app where I have the ability to know what’s happening with my budget and the weekly calendar schedule."

    Delighted review

  • "I love this app. It has all the information I need about a client at hand. I can see invoices which is great for book keeping."

    Delighted review

  • "Easy to use app and education updates and information are very accessible. Hassle free app for checking in and out of visits."

    Delighted review

  • "The app is brilliant and demonstrates transparency!"

    Delighted review

  • "I love the app where I have the ability to know what’s happening with my budget and the weekly calendar schedule."

    Delighted review

Supporting change management

We'll help each step of the way.

We understand that implementing new systems can be intimidating and difficult. Audits and regulations can make change seem out of reach for many organisations.

Lookout provides a dedicated solutions team and administration tools to support customers from set up through to day-to-day usage. We are here to understand the gaps, the issues, and the need for change in order to fulfil your core mission – caring for people.

Keep up with the latest

What's new?

High quality home support begins with high quality communication.

Free Webinar - Lookout's Home Care Package claims and finance solution...

Video - Meeting the rising expectations of the home care customer and ...

Discover how Lookout can
transform your care business.

Discover how Lookout can transform your care business.

No payment details required.