AI powered risk detection
Lookout automatically alerts you to client risk in real-time. Check-out notes are analysed by Lookout's risk stratification algorithm, triggering observations when a client may need attention. Threshold triggers also highlight risk from remote monitoring devices, client surveys, focal assessments and more.
Work with your team to attention risk and optimise care in one central place with tickets
You can use tickets to empower corrective action from observed risk, to prioritise and respond to lodged incidents, or to streamline care delivery tasks like purchase orders, onboarding new clients or handling client requests. Within tickets, share information, assign responsibilities and track progress of key tasks.
Evolve care needs in real time
Effortlessly create secure digital care plans using customisable templates, housing crucial client information for exceptional care delivery. Managers can update plans in real-time, with changes tracked and promptly shared with the care team information in the care plans and shared notebook.
Know what needs to be attentioned and when
See your priorities and tasks for the day and know what is coming up with Lookout’s ticketing feature. Easily assign priorities to tickets and assign tasks and due dates to yourself or the wider care team.
See the full picture with the client health timeline
Risk indicators from checkout notes, customer surveys, connected devices, incidents and assessments are automatically tracked on a client's record over time. This bird's eye view makes it easy to identify declines in health for proactive intervention.
Optimise care in line with funding
Client records serve as comprehensive repositories, housing vital client information including care needs, funding sources, service requirements and spend-to-date. Within the client record, see up-to-date projected account balances, create purchase orders for third party suppliers and clinicians, and track and manage care activities in alignment with budgets. Also get alerted to clients who have not yet had services scheduled for the month.
