The Support at Home program marks the most major shift in how providers manage care, workforce, and financial sustainability since the introduction of consumer directed care.
For providers, this transition means a rethink and redesign of your operating, pricing, and governance models.
Lots of this might sound complicated, but we’ve got your back. And we’re already delivering the new features you need to take advantage of the changes that are just around the corner.
At The Lookout Way, we don’t wait for regulation to catch up. We’re proactively improving our tools to ensure seamless compliance, allowing you to manage costs, improve efficiency, and stay ahead of the curve. Our service prices, budget and claiming solutions are designed to help you navigate the new Support at Home funding structure with ease.
Plan and set compliant, profitable price structures well in advance, setting you up for success.
As the Support at Home program takes full effect, our flexible services and pricing UI builder along with CSV export and import functionality makes it easy to build, refine, and upload your pricing structure at scale.
Designed to help you define the SaH service types you plan to offer and allocate rates to each one with confidence.
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With the shift to Support at Home, financial management will require more granular control and accuracy will be key.
Once you populate your new SaH services and pricing, our budgeting tool including live utilisation tracking enables providers to efficiently plan, track, and optimise client funds, ensuring that no revenue opportunities are lost, and services are delivered effectively without exposing the business to financial losses. The best part? Between now and November 1st, draft budgets allow you to test financial scenarios in a forgiving environment. Gain confidence in your setup before anything goes live.
Available now
Lookout makes claims management effortless with automated reconciliation and error detection, eliminating manual processes.
Enjoy the flexibility of both monthly and weekly claiming cadences, and confidently stay compliant with seamless data integration. Our proven infrastructure through CSV files ensures smooth claims under SaH, while data for client contributions, supplements, budget allowances and levels can sync automatically via API from Nov 1.
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Streamline your Support at Home financial workflows from handling invoicing, amount owing, and payment collection.
Easily connect to your existing finance system with export and import templates for Xero, MYOB, and a universal format. Standardised statement template and delivery also help you maintain clear, consistent communication with clients and families.
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Care management comes with tighter audit and invoicing requirements under SaH - but Lookout's activity log streamlines the process.
Each care management episode links to an hourly rate and is tied to a specific client. Then, feeds directly into compliant invoices—no spreadsheets or manual pricing needed. Ready for audit and submission to Services Australia.
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Create cost effective, more profitable rosters in real time.
Under Support at Home, managing costs is critical—especially worker overhead like wages, penalties, allowances, and compliance risks. Vision Rosters provides real-time scheduling insights, flagging pay rates, warnings, and allowances. Rather than replacing your award interpreter, it enhances planning with proactive, shift-level insights for smarter scheduling and clearer margin visibility.
