Reporting & quality

Support your management, finance, operations and compliance teams with rich tools that provide meaningful client snapshots to promote better decision making. Reduce the stress of audits with constant, high quality feedback that clearly demonstrates the quality and efficacy of your organisation’s services.

Built-in business insights

Visualise and track critical business data.

Lookout’s data warehouse and Sisense integration allow for the development of key business data visualisations and analytical tools.

Our solutions team can work with you to configure the most meaningful insights for your business, or you can leverage existing templates to make considered decisions fast.

Stay on top of compliance and regulations

Proactively reduce risk.

Lookout provides the framework and guide rails to facilitate a high-quality standard of care delivery that is compliant. Our technology promotes consistent, regular tracking of your clients’ health and wellbeing by caregivers, while our algorithm alerts to ensure proactive intervention. We report changes in needs or condition back to you, to help you best manage your client’s care delivery.

Nail your audits and pass with flying colours

All the evidence you need at your fingertips.

Search, sort and track

Access every note, update or modification by time and user. Your care records are digitised making them easy to search, sort and track in one holistic care management system.

Our software can do things your way

See alerts and their corresponding resolutions with customer notebooks and tickets that you can customise with your own business protocols and workflows.

Always be compliant

Lookout is on the pulse of new and changing standards in the aged and disability care sector in Australia. We’ll be there to empower you with our software solutions as changes occur or when issues need to be addressed.

Automated matching, background checks & documentation

A robust matching and verification system.

We’ve developed an effective and precise way for you to create, customise and manage careworker verifications and documentation.

You can verify and match caregivers with clients according to each client’s specific set of criteria. Our system can identify support workers who closely match a client based on their preferences or verifications required. You can be certain you’re building a roster of support workers that are compliant with each individual customer.

Our workforce dashboard will alert you when a support worker’s documentation is due to expire so your team can follow up in advance.

Your data is safe with us

Protection for your customer data.

Your data is safe with us. Lookout uses several technical and physical security measures to protect your data:

•   Data is encrypted via Transport Layer Security (TLS) so sensitive information can’t be intercepted by malicious parties and can only be accessed by authorised personnel.

•   At rest, all data and files are encrypted and stored in AES 256-bit encrypted block-level storage.

•   Personal information is physically secured in controlled facilities that are located here in Australia.

Everything you need to support your finance team

Finance reporting and compliance.

Lookout includes a suite of financial tools that are designed to work with your accounting processes and support managing finances for a care delivery business.

• Invoice management and funds reports
• Funds management
• Automated customer statements
• Bulk custom invoices
• Clinician and supplier purchase order management
• Integrates with Ezidebit and Xero

Discover how Lookout can
transform your care business.

Discover how Lookout can transform your care business.

No payment details required.

Find out how Lookout's reporting
tools can aid your critical decisions.

Find out how Lookout's reporting tools can aid your critical decisions.