Accurate package management fee assurance for your Home Care Package clients.

Identify inactive clients. Ensure correct service delivery.
Accurately charge for package management.

Book a discovery call today!

Stay compliant. Stay profitable.
The Lookout Way has package management fee assurance covered!

From 1 January 2023, the government requires that providers cannot charge package management fees in a calendar month where no services other than care management are delivered.

If you are a home care package operator with a large client base, you are at significant risk of:

Penalties for charging incorrect Package Management fees when clients have not received any services.

Reduced profitability where potential to deliver appropriate services impacts on fees and service revenue.

Continue to correctly charge package management fees with Lookout’s Home Care Package service assurance add-on!

Identify at-risk clients

Before the end of the month, Lookout automatically highlights clients without provided or scheduled services within the HCP claim period.

Raise tickets

Lookout automatically raise tickets which include action steps for clients who are at risk of not receiving services or not utilising their budget.

Deliver services

Ensure service delivery with tasks that your team can proactively manage and address, and automated communication with clients.

Don't let government changes to HCP package management fees catch you off guard. Let Lookout help your business succeed!

Book your fee assurance discovery session today!

Lookout add-on.

Monthly service assurance for your HCP clients.

Identifies clients at risk of not receiving services for the claim month, and triggers actions to ensure services are provided to ensure the continuation of package management fees. Includes:


Workflow setup.

Automation setup.

Inactive membership dashboard

Unlimited data storage

Alerts on membership record

Standard within Lookout.

HCP compliance and profitability safeguards.

Inactive client reports.

Easy credit note issue.

Flexible HCP claim closing periods.

Built into Lookout as standard, as part of Lookout’s end-to-end HCP finance solution!

Learn more about Lookout!


Users rely on Lookout


Visits monitored every month

NPS 60+

User satisfaction score

Book your free HCP package management fee assurance discovery call today!