By care, for care.

Transformative technology, built on our journey, for the benefit of yours.

Our story.
Built on our journey, for the benefit of yours.

You might hear us touting ‘The only Australian digital care management platform built by care, for care’ quite a bit. But what does that really mean?

Put simply, it’s our way of saying, we build software that ‘walks the walk’.

Being originally developed for, and continuously developed for, one of Australia's fastest-growing home care providers, Five Good Friends, the team behind Lookout’s home care management software understands the day-to-day challenges care providers face.

2015

Inspiration strikes

Inspired by their peer-to-peer technology experience as founders of Everyday Hero - the charitable giving platform, and a conversation with the founder of Map My Fitness, Simon Lockyer and Nathan Betteridge identify a gap in the market for structured data from health devices in home care.

2016

Founding Five Good Friends

Five Good Friends is founded, utilising peer-to-peer models and structured data for better home care outcomes. However, they quickly pivoted to focus on harnessing unstructured data as the market shows signs of not being ready to adopt home health devices.

2018

Innovation with remote care monitoring

Five Good Friends creates a remote care monitoring feature, using AI-powered risk detection algorithm to analyse unstructured data from care worker notes for real-time insights and interventions.

2019

Rapid growth and industry interest

Five Good Friends experiences rapid growth, prompting interest from the industry and other home care providers in their technology.

2020

Birth of Lookout

Lookout is launched as a standalone cloud-based software solution, built on the technology developed by Five Good Friends. It quickly becomes one of Australia's leading home care management platforms.

2020 and beyond!

Continued evolution and industry impact!

Lookout continues to evolve, benefiting from the firsthand learnings of Five Good Friends and becoming a trusted solution for home care providers nationwide.

Our core values.
We're all in this together.

A group of people having a discussion

Applied knowledge

We leverage real care business knowledge to learn the fast paths to win.
We understand the challenges of running at-home services, and we use that experience to deepen our empathy, which helps us achieve success more efficiently.
Two people working and collaborating

Empowered people

We support people to have control over themselves and their world, even when their world is messy.
We provide support to each other and our customers, ensuring that everyone has the control they need to make progress day to day.
Two people looking at a computer

Calm delivery

We all win when our customers calmly win.
We actively combat stressors within our team, processes, delivery, and product to ensure smooth, successful outcomes for our customers.
A group of three people sitting around a computer

Wow moments

We wow our customers because we anticipate what they need next.
We have the courage and conviction to do the things no other software company will do.

Our team.
Hey there, we're pleased to meet you!

We're a bunch of friendly people with a goal to transform every home care service provider into a world-class operator. We're also parents, carers, siblings, children, friends, students, athletes, dancers, and hobbyists with a life away from work too.

Alex Cruice
Site Security Engineer
Alex Vanderzon
Product Designer
Alen Hsu
Engineering Manager
Andie Sopena
Web & Digital Designer
Bernie Downey
Key Account Manager
Bethany Marriott
Software Engineer
Brad Parker
SRE Engineer
Brett Barry
Product Manager
Celeste Harrison
Senior Sales Executive
Cheryl-Lyn Samuels
Engineering Team Manager
Colin Fong
Video Editor & Content Creator
Connie Leighton
Solutions Delivery Manager
Dan Henderson
Engineering Manager
David Hayward
Lead Data Engineer
Drew Starkey-Brown
Account Coordinator
Lookout Connect
Elenoa Tupua
Lead Nurture Expert
Emma Taylor
Design Director
Finnian Anderson
Software Engineer
Gayle Reyna
Customer Support Specialist
Ian Dias
Data Scientist
Jacqueline Campbell
Frontend Designer
Jess Bugg
Customer Training & Support Manager
Josh Taylor
Cloud Data Engineer
Kate Parkin
Head of Customer Solutions & Success
Keiran O'Leary
Engineering Manager
Lang Sharpe
Lead Site Security & Reliability Engineer
Letitia Lemmer
Customer Onboarding Specialist
Lewis Betteridge
Data Migration & Automations Specialist
Mathew Button
Software Engineer
Matthew
Software Engineer
Matthew Cowley
Head of Sales & Marketing
Melindy Mogford
Sales Administration Specialist
Michelle Miller
Marketing Digital & UX Designer - Design Lead
Mitchell Hughes
Growth Specialist
Nathan Betteridge
Chief Operations Officer
Rachel Tribout
Graphic Designer & Illustrator - FGF Design Lead
Ricardo Bernardeli
Principle Engineer
Rohan Mitchell
Product Integrations Engineer
Rowan Hogan
Engineering Manager
Ryan Munro
Technical Automation & Data Migration Specialist
Sana Nazreen
Frontend Developer
Sarah Larsen
Enterprise Account Executive
Sian Frost
Key Account Manager
Simon Lockyer
Chief Executive Officer
Tate Johnson
Chief Technology Officer
Trish Lyons
Training and Go-live Specialist
Vicky Tse
Solutions Project Manager