Knowing when to take action.
The Lookout software has had survey capabilities for a while now. We call them surveys, but really, they're a library of self-reported assessments, or experience and outcome measures. It's a way to hear from the customer and learn about their health, wellbeing, and satisfaction with their support.
As we watched care teams using the survey feature, we noticed that the surveys do a great job of collecting crucial information, but it was tough to know when to pay attention. We want to create an experience where care teams feel confident and in control of concerns while not feeling overwhelmed with information.