Maree Care Business Growth Officer Hannah James Crisp, Care Manager Tailah Coxhill and Nurse Karisse Mercader explain how Lookout makes their days easier.

The challenge

Maree Care needed a system that helped them create efficiencies. They wanted to grow their Members and find easier ways to keep track of everything.

“We had a selection of documents, folders. To try and go back and find a progress note about someone was impossible,” Hannah recalled.

But they knew that whatever system they introduced couldn’t be too complex, as their workforce wasn’t used to new technologies.

Nurse Karissa explained that she initially found it quite daunting: “When I joined in, I was introduced to the system that they had in place. It's daunting for me because we don't have that kind of process or technology in the nursing field,” she explained.

The results

Fortunately, Lookout’s easy-to-understand app has been embraced by all the staff.

“It just makes everything so much easier. You can assign it. If you've got questions, you just tag the person that's needed,” Tailah explained.

Tickets can help with problem solving, both for administrative and clinical staff.

“When one of the team comes to me about those things, it's figuring out: is it a ticket? Is it a ticket template? Is it a notebook post? How can we best use that within Maree Care? And then we create a process for Maree Care based on that,” Hannah explained.

They then use those tickets to assign workflow and daily tasks.

“There's an app on the phone where you just log in and all your shifts are [there]...”

“I really like the way that I can use tickets to structure my day. I have lots of different tasks in lots of different areas that aren't necessarily always member related, but I can still use Lookout in my own way to track my tasks,” Hannah said.

Maree Care also uses Lookout for all their staff rostering. Prior to Lookout, they used a spreadsheet, which could be difficult to keep track of. Now they have an app which provides full transparency.

“There's an app on the phone where you just log in and all your shifts are [there],” Karissa said.

“Being able to log on to Lookout on my phone is very helpful. It can be quick, a quick change of a shift or something. I can jump on my phone and I can do it. I don't have to open up my laptop or be in the office to do it,” Tailah said.

They’ve been using Lookout for over two years.

“Even though our business has changed so much, it's been able to adapt along with us. We've been able to make it work so well,” Hannah concluded.

Words of advice

“It just makes everything so much easier. You can assign it. If you've got questions, you just tag the person that's needed” - Tailah Coxhill - Care Manager for Maree Care