The only digital care management platform built by care, for care.
Lookout is a transformative technology, backed by industry experience, boosting your team’s efficiency and enhancing the skills of your frontline staff.
HELPING AUSTRALIAN CARE BUSINESSES SCALE FURTHER AND FASTER
Set your care business up for success
Help your team do their best work.
Scheduling & rostering
Our scheduling and rostering tools make it simple for your rostering team to deliver high-quality matches for your clients while efficiently utilising your workforce. Create matches that meet client care needs and ensure workers arrive prepared and on time for each visit.
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Remote care monitoring
Put customer outcomes at the center of everything your organisation does. Lookout offers unparalleled transparency of both the micro and macro insights you need to best attract, service, and retain your customers. Run telehealth and community care from a single platform.
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Collaboration
Allow staff to access the right information at the right time to solve inefficiencies and promote collaboration. Enhance existing skills and foster confidence in roles to improve performance company-wide. Attract and retain talent by allowing them to operate at the top of their capabilities.
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Reporting & quality
Support your management, finance, operations and compliance teams with rich tools that provide meaningful client snapshots to promote better decision making. Reduce the stress of audits with constant, high quality feedback that clearly demonstrates the quality and efficacy of your organisations services.
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Business support
Implementing new systems can be intimidating and difficult. Audits and regulations mean change can’t be taken lightly. Lookout's dedicated solutions team and administration tools support care businesses from setup through to ongoing day-to-day usage.
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Claims and statements
Manage different funding types, client accounts, claims and statements, all within Lookout! Track unspent funds each month with Lookout’s inbuild HCP end-to-end finance solution and achieve fast and easy service Australia claims. Easily manage budgets, claims and statements for DVA and CHSP clients too.
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"We believe that aging Australians can live better lives in the homes and communities they love. By empowering skilled and caring people with technology and tools, we will see everyone thrive."
Simon Lockyer
CEO of Five Good Friends & The Lookout Way
A truly customer-focused digital care management system
Clever technology that's
delightfully human.
Clever technology that's delightfully human.
Run your business with confidence
Lookout can help you confidently run both home and telehealth care services from a single platform with a unified view of the care needs and history of every customer.
Detect changes in real-time
Remote care monitoring provides unparalleled oversight, detecting and alerting your team about changes in your customers’ health and wellbeing in real-time.
Our algorithm can identify risks
The Lookout machine learning algorithm identifies risks from check-out notes. Concerns are flagged with the care manager so they can intervene immediately.
Gain comprehensive remote oversight
Customer surveys, integrated devices, digital notebooks and communication channels allow you to remotely keep track of care outcomes in the home.
2 million+
Hours of care powered by Lookout
40,000+
Visits monitored every month
NPS 60+
User satisfaction score
Attract and retain the best talent
Collaboration made easy!
Unlock the potential of your team by providing them with the tools to collaborate and communicate effectively – building confidence in their roles, reducing errors, and improving retention of great staff.
With Lookout, care staff can operate at the top of their licence by getting the right information to the right people instantly. This gives them the right information to understand their care recipients to deliver a higher quality of care and service.
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Caregivers love the app!
Equip families and carers with the best tool for the job.
"The Lookout Way team’s mission is to improve the quality of home care for everyone that needs it. We’ll do this by developing Lookout so it provides the tools and technology required to match the talent, empathy and enthusiasm of those working in the sector."
Supporting change management
We'll help each step of the way.
We understand that implementing new systems can be intimidating and difficult. Audits and regulations can make change seem out of reach for many organisations.
Lookout provides a dedicated solutions team and administration tools to support customers from set up through to day-to-day usage. We are here to understand the gaps, the issues, and the need for change in order to fulfil your core mission – caring for people.
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