Client-first care planning, with limited capacity for review
St Anna's Home Care is a small Adelaide aged care provider running both residential care and a home care service for older people living in the community. When Rebecca Foster's team went looking for a new platform three years ago, they deliberately avoided anything built around scheduling or finance first — they wanted a system that put the client at the centre, and Lookout ticked every box.
That client focus mattered most in care planning. St Anna's non-clinical care partners write the bulk of what feeds into a client's care plan, working from admission paperwork, screening tools and medical summaries gathered on a home visit. Keeping that documentation genuinely up to date — not just accurate on the day it was written — was the harder problem, and one a small clinical team couldn't fully police on its own. Every gap or missed update carried real clinical weight, and for a provider St Anna's size, there wasn't a large second layer of review to catch what slipped through.
— Rebecca Foster, Home Care Manager & Registered Nurse, St Anna's Home Care
A strong first draft, with a safety net built in
St Anna's brought Lookout Assist on in June 2026 [confirm exact go-live date] — one of the first organisations to do so. The rollout itself took almost no runway: the team switched it on, made a handful of minor changes to their onboarding and admission paperwork so it mapped cleanly to the care plan's domains, and were live. Care partners now scan a client's admission documents, support plans and medical summaries intoLookout Assist, and the AI seeds a full draft care plan directly from that source material.
The care partner still owns the final call. Lookout Assist marks clearly what it has written versus what a person has entered, and before anything is published it surfaces a breakdown of anything that looks inconsistent — a detail mentioned in one place that doesn't match what's recorded somewhere else — so the reviewer knows exactly what to check. For non-clinical care partners writing clinical content, that combination — a strong first draft plus a visible safety net — has changed what they're confident taking on.
More time with clients, stronger clinical safety
The clearest number is time: St Anna's care partners have saved roughly 202 hours over the last three months using AI Assist [confirm exact figure and period on the Data Capture Sheet] — hours that used to go into drafting and redrafting care plans from scratch. Rebecca is candid about where that time has gone instead: more phone calls, more of the conversations with clients that got squeezed out when the team was sitting in the office writing care plans.
The safety case is just as strong. Because Lookout Assist cross-references everything a client's file holds, it has surfaced clinical risks the team didn't know were there — including a medication allergy that wasn't recorded anywhere else, caught and resolved with the client's GP before it caused harm. St Anna's is heading into an accreditation audit with real confidence, because every care plan now carries alive, dynamic record of what changed and when — not a document updated in a rush every six or twelve months. On the Support at Home side, the same discipline shows up in the numbers that matter to finance: St Anna's is consistently hitting its 10% care management activity target, with a full paper trail behind every hour claimed.
— Rebecca Foster, Home Care Manager & Registered Nurse, St Anna's Home Care
Looking ahead
St Anna's is about to go through its first audit since dynamic care planning went live, and the team is heading in confident rather than anxious — a shift Rebecca puts down directly to always-current documentation. In October, they'll take that confidence a step further, walking their consumer advisory body through exactly how AI Assist works inside their care plans — opening up the process to the clients it's built for, not just showing them the result.
