Lookout unveils its largest platform release to date, anchored by Lookout Assist, a governed AI foundation built for Australian aged care. Available 1 June 2026.
Home care in Australia is in the middle of a structural reset. Reform is reshaping how care is delivered, governed and funded. Providers are being asked to know more, do more, and prove more, with margins under pressure and cost to serve now the defining commercial constraint.
The people doing the work, support workers, clinicians, care managers, rostering teams, finance teams, families and clients, are spending too much of their day on admin and not enough on care. That is the problem worth solving.
For eight years, Lookout has been building software that takes this reality seriously. Today we are announcing the biggest platform release in our history, and the beginning of what we call the next horizon for home care. More time for what matters.
Where the name came from
To understand what we are releasing today, it helps to go back to where Lookout started.
When the platform first launched, one of its earliest and most powerful capabilities was reading care worker checkout notes and surfacing alerts about emerging risk on a Care Manager's dashboard. That data sat under a tab in the Member profile called "Lookout." It is where the company got its name.
The principle was simple. Get the right information, about the right person, to the right skilled professional, at the right time.
What made it valuable was not the alert itself. It was the ability for a provider, for the first time, to quantify risk across their entire service delivery network. They could see what proportion of visits showed a change in health or wellbeing. They could focus scarce clinical expertise on the clients who needed it most. In practice, around 20% of visits showed some form of elevated risk, and providers gained confidence that the remaining 80% were progressing well.
That is a powerful operational and clinical insight. It extends nursing judgement across a much broader network of care, improves quality, and supports earlier intervention.
That principle, getting the right information to the right person at the right time, is the same principle behind everything we are releasing today.
A new era, built on the same conviction
The home care sector is moving into an era where AI will touch every part of care delivery. The question is not whether it will be used. The question is whether it will be safe, governed, evidence based, and genuinely useful to the people delivering care.
The industry does not need generic AI. It needs governed, task based automation that reduces cost to serve, sharpens human judgement, and stands up to a regulator, a Board and a clinician. That is what we have built.
Today we are introducing five major capabilities, all available from 1 June 2026, with Lookout Academy following on 1 July.
Lookout Assist
AI that reduces admin and strengthens assurance
Lookout Assist is a set of specialised AI agents embedded directly into the workflows where providers face the most friction today. These are not chat windows or general purpose copilots. They are task focused agents that do specific jobs, with a human always in the loop, and a full audit trail behind every action.
The launch release includes preconfigured agents for care plan creation from external clinician documents, clinical summaries, connected care handover summaries, clinical suggestions based on care plans and incidents, worker availability capture, and multi language support out of the box.
The opportunity here is significant. In early use, the combination of clinical documentation tools like Heidi with Lookout Assist has shown the potential to save thousands of hours of manual work per month on care planning alone. One foundation customer has estimated around 11,000 hours saved per month against the legacy care planning process. Separately, workflow mapping has identified another 8,000 hours per month of savings across existing Lookout workflows that are now in scope for agentic automation.
These are early numbers, and we will be validating them across additional customers in the months ahead. But the direction of travel is clear. Manual workflows that have defined home care administration for decades are about to look very different.
Every Lookout Assist agent is built on Lookout's six points of control. A human is always present to direct and intervene. Inputs are validated. Prompts are tested and locked. Tools are limited to a sanctioned set. Outputs are reviewed. And every action is logged for compliance and continuous improvement. This is how AI gets thoughtfully adopted by Boards, regulators and clinicians.
Clinical Pathways
Integrated clinical governance for high acuity care
As care moves to higher acuity in the home, governance has to move with it without slowing delivery. Clinical Pathways introduces 31 evidence based clinical assessments aligned to the strengthened Aged Care Quality Standards, from the Abbey Pain Scale through to the Waterlow Pressure Injury Risk Scale.
Care plans stop being static PDFs and become living clinical timelines. They evolve through assessments, observations and external clinician documents. Lookout Assist surfaces high impact risks, suggests next steps, and supports clinicians in the field. Trained support workers can complete validated assessments on mobile, including offline.
The result is a clinical foundation that scales with acuity while preserving oversight, quality and audit readiness.
Connected Care
End to end accountability across the ecosystem
The line between visits and purchase orders continues to blur. Providers are coordinating more third party services than ever, and the operational and financial drag of that coordination is significant.
Available 1 June 2026
Connected Care gives providers verified confirmation of delivery on every service, first party or third party, with secure checkout notes shareable with clients and families. QR code and secure link checkout portals work from both supplier and member perspectives. Lookout Assist powered handover summaries help suppliers do their best work, with automated risk assessment of supplier notes built in.
The result is that email chains and reconciliation disputes collapse into a single auditable event. Hand over stops being a liability and becomes a strength.
Where this is going
Connected Care is evolving from visibility into coordinated orchestration across the care ecosystem. Over time this will include single shared vendor profiles to enable discovery and booking, shared vendor rate cards to standardise pricing and strengthen accountability, and additional partnerships and integrations with industry standard providers to expand capability and streamline end to end service delivery.
To put the prize in perspective, one provider has measured 148 hours a month spent on quoting yard maintenance alone. That is one service category, at one organisation. Multiply it across the dozens of third party services a typical provider coordinates, and the size of the opportunity becomes clear. The find and book capability coming through Connected Care is built to compress that work dramatically.
Vision Rostering and Worker Availability
Smarter staffing, stronger utilisation, better margins
The direct workforce is the most important resource a provider has, and small inefficiencies compound fast. Vision Rostering is designed to progressively shift providers from reactive scheduling toward proactive workforce planning, improving utilisation, compliance and margins as complexity increases.
The first capability landing in this stream is Worker Availability. Worker Availability turns messy free text availability updates from casual staff into clear approval decisions, using constraints and past behaviour. It removes hours of back and forth, improves fairness, and supports up to 10 languages out of the box so direct care workers can communicate in their native language while admin and clinical teams get consistent insights.
Further capability is on the roadmap, including Lookout Assist powered automated break handling, and vacant visits.
Strengthened security and financial governance
The foundations that everything else depends on
The release also includes enterprise-grade Role Based Access Control (RBAC) with overrides and curated templates aligned to common provider use cases, granular ticket category permissions for incident, finance, HR and compliance teams, and projected balances in the client app so clients and families can see actual versus planned spend in real time.
These are the foundations that let everything else scale safely.
Lookout Academy
From 1 July 2026
Capability has to keep up with the pace of change. Lookout Academy launches as the connected learning ecosystem behind the platform. Live webinars, drop in clinics, on demand content, role based LMS pathways, release adoption programs and a community forum, all accessible from inside your Lookout instance.
The sector is changing fast. Lookout Academy makes sure teams are ready for what is coming, not catching up after it arrives.
Built with partners, not in isolation
The opportunity in front of the sector is too big for any single vendor to capture alone. We are partnering with leading AI specialists, clinical documentation tools and connected care suppliers because Lookout cannot, and should not, hard code every workflow. The platform's job is to provide the governed foundation. Partners and customers build on top.
What we are releasing on 1 June is a foundation, not a finish line. The roadmap from here includes a new baseline risk algorithm for checkout notes and incidents, additional Assist agents across claiming integrity, budget utilisation, roster optimisation, and deeper partnerships and integrations across the connected care ecosystem.
Eight years on, our conviction has not changed. Get the right information to the right person at the right time and give the people who deliver care more time for what matters.
That is the intelligent and connected home care platform, built by care, for care.
Shaun Cornelius, CEO & Tate Johnson, CTO, Lookout
