As Support at Home continues to evolve, we’re continuing to invest in the platform enhancements that keep you compliant, reduce complexity and give your teams the confidence that Lookout is ready for what comes next.
These updates build on our promise to deliver a platform that is not just reform-ready, but operationally resilient, financially confident and designed for the realities of care delivery.
Personal care services transitions from Independence to Clinical
From October 1, personal care services will move from the Independence category to the Clinical category, removing customer co-contributions for these services.
From October 1, Lookout will automatically apply the new category across visits, statements, live budgeting and tracking, invoices and claiming. The best part? With early release on September 1, your team can continue operating with confidence, with any budgets generated and services scheduled forward accounting for these changes, no manual mapping required.
This means your teams can continue delivering care across the areas that matter most to your operations with confidence, knowing Lookout is keeping pace with regulatory change.
Fixed Statements providing certainty and consistency
We’re introducing Fixed Statements to give providers a stable, point-in-time version of statements once they have been issued.
This ensures your customers continue to see the exact statement version they originally received, even when adjustments, credits or historical invoice changes occur later.
By bringing greater consistency and transparency to statements, providers can build greater confidence with customers.
Budget Enhancements and Budget Assist
We’re making budgeting simpler, clearer and more accurate, with improved funding and expense tracking and more accurate budget generation. Budget Assist adds AI-powered insights to proactively flag projected overspend, underutilisation and funding risks, helping teams act before issues occur.
API Claiming and Credit Notes lets you go from care to claim
We're advancing the claiming experience by introducing API Claiming and Credit Notes, enabling providers to submit claims and receive status updates directly within Lookout.
With API Claiming and Credit Notes, providers will be able to go from care delivery to claim submission directly within Lookout - reducing manual effort, improving validation and giving teams greater visibility over claim status.
This means fewer errors, more automation and a clearer path from completed care to payment.
Keeping you ready for Support at Home changes
As always our goal isn’t just to keep up with change - it’s to make sure you’re always ahead of it. We’ll continue to keep you updated as these enhancements become available.
With every update, we’re continuing to strengthen Lookout as the trusted platform for Australian home care providers: helping you stay compliant, operate efficiently and deliver better care.
